Privacy Policy

Exalted Image Ltd (“Exalted Image Ltd”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, services or contact us.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when we may share it, and the rights you may have regarding your personal information.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Exalted Image Ltd is a creative agency providing services including content strategy, social media management, virtual assistance and related creative, content and marketing services.

Our website is Exalted Image Ltd.

For questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website or contact us.

Depending on how you use the website, this may include:

• Your name
• Email address
• Phone number
• Company or organisation name
• Information contained in an enquiry or message
• Details about the services you are interested in
• Any other information you choose to provide to us

We may also automatically receive certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect information:

• When you submit an enquiry or contact form
• When you email or call us
• When you request information about our services
• When you otherwise communicate with us
• When you browse or interact with our website
• Through cookies and similar website technologies, where applicable

You are not required to provide personal information simply to browse most parts of our website.

However, certain information may be necessary if you want to contact us, request a service or enter into a business relationship with us.

4. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Communicate with you about our services
• Provide and manage services you request
• Prepare proposals, quotations or other business communications
• Understand your requirements
• Maintain and improve our website
• Improve our services and customer experience
• Protect our website against spam, fraud and other security threats
• Maintain business and administrative records
• Comply with applicable legal and regulatory obligations
• Communicate with you where you have asked us to do so

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

5. Lawful Basis for Processing

Where applicable, we process personal information on one or more lawful bases recognised under applicable data-protection law.

Consent

Where you voluntarily provide information or otherwise give consent for a particular purpose, we may process your information on the basis of that consent.

You may withdraw consent where applicable.

Contract or Steps Before Entering Into a Contract

We may process information when it is necessary to provide a service you have requested or to take steps at your request before entering into a business relationship.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided that those interests do not override your applicable privacy rights.

Examples may include website security, responding to business enquiries and improving our services.

Legal Obligations

We may process or retain information where necessary to comply with a legal or regulatory obligation.

6. Contact and Enquiry Information

If you contact Exalted Image Ltd through a contact form, email, telephone or another communication channel, we may retain the information you provide so that we can respond to your enquiry and manage our business relationship with you.

This may include your:

• Name
• Email address
• Telephone number
• Organisation
• Message or enquiry
• Information relating to a potential or existing project

We will use this information primarily to communicate with you and provide the requested service or information.

Please do not send sensitive personal information through a general website enquiry form unless we specifically request it and have provided an appropriate method for doing so.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that allow a website to remember certain information and understand how visitors interact with it.

Cookies may be used for purposes such as:

• Enabling essential website functionality
• Remembering preferences
• Improving website performance
• Understanding how visitors use the website
• Maintaining website security

Some cookies may be placed by third-party services that operate features on our website.

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

If we introduce non-essential analytics, advertising or tracking technologies in the future, we may update this Privacy Policy and, where required, provide an appropriate mechanism for obtaining consent.

8. Third-Party Services and Embedded Content

Our website may contain links to third-party websites or platforms, including social media platforms.

These may include links to our:

• LinkedIn
• X
• TikTok

If you click on a third-party link, you will leave our website and be subject to the privacy practices and policies of that third party.

We do not control how third-party websites collect, use or protect your information.

Some pages may also contain embedded content, such as videos, images or other material hosted by third parties.

Third-party content may collect information, use cookies or track your interaction with the embedded content in accordance with the third party’s own privacy policy.

We recommend reviewing the privacy policies of any third-party websites you visit.

9. How We Share Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary to operate our website, provide our services, communicate with you or comply with legal obligations.

This may include sharing information with:

• Website hosting and infrastructure providers
• Website maintenance or technical service providers
• Service providers who process information on our behalf
• Professional advisers where reasonably necessary
• Government authorities, regulators or law-enforcement bodies where required by law

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and securely.

10. International Transfers

Some third-party technology, hosting or service providers we use may process information outside Nigeria.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable data-protection requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• Respond to enquiries
• Provide services
• Maintain our business relationship with you
• Maintain appropriate business and financial records
• Resolve disputes
• Protect our legal rights
• Comply with legal or regulatory obligations

The exact retention period may depend on the nature of the information and the reason we collected it.

When information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable legal obligations.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

If we become aware of a personal-data breach affecting your information, we will take appropriate steps in accordance with applicable law.

13. Your Data Protection Rights

Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in appropriate circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of your personal information where applicable
• Ask questions about how your personal information is being processed
• Lodge a complaint with the relevant data-protection authority

These rights are not absolute and may be subject to legal exceptions.

14. How to Exercise Your Rights

If you want to exercise any applicable data-protection right or ask a question about how we handle your personal information, contact us using the details below.

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

We will handle your request in accordance with applicable data-protection requirements.

15. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly request or intentionally collect personal information from children through the website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action where necessary.

16. Third-Party Links

Our website may contain links to websites operated by third parties.

These links may include social media platforms, external resources, portfolio materials or other websites.

We are not responsible for the privacy practices, security or content of those third-party websites.

Once you leave our website, we encourage you to review the privacy policy of the website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.